Brown Western Cap with Horse and Horseshoe - Mexican Handcrafted Caps

Our policy is valid for 30 days. If more than 30 days have passed since your order was delivered, unfortunately we cannot offer you a refund or exchange.

To begin the return process, please contact us first by email at info@botaexotica.com

To be eligible, the item must be unused and in the same condition in which you received it. You must also keep its original packaging.

To complete the return process, we require a receipt or proof of purchase.

We ask that you do not send your purchase back to the manufacturer.

Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error, will not be eligible for a refund or exchange. Custom orders CANNOT be refunded or exchanged.

There are specific situations where only partial refunds are granted (if applicable):

• Any item that is not in its original condition, is damaged, or is missing parts for reasons not attributable to our error.
• Any item that is returned more than 30 days after delivery.

Exchanges (if applicable):

If you need to make an exchange for the same item, we ask that you email us at info@botaexotica.com .

Refunds (if applicable):

Once we receive and review your return, we will send you an email to notify you that we have received your returned item. We will also inform you about the approval or rejection of your refund. If your refund is approved, it will be processed and automatically applied to your credit card or original payment method within a certain time frame.

Late or missing refunds (if applicable):

If you have not yet received your refund, we recommend that you check your bank account again. Next, we suggest you contact your credit card company as it can sometimes take time for the refund to be officially posted. Afterwards, we recommend that you contact your bank as there is often a processing time before the refund is made. If you have followed all of these steps and still have not received your refund, please contact us at info@botaexotica.com .

Sale Items (if applicable):

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Gifts:

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive your returned item, we will mail you a gift certificate.

If the item was not marked as a gift at the time of purchase, or if the gift giver decided to ship the order to their own address for later delivery, we will issue a refund to the gift giver and they will be informed of its return.

How to send your return?

To return your product, you must mail it to: 15700 Garfield Avenue, Paramount, California, United States, 90723.

Please send the item back in a shipping bag or box. Do not place the shipping label on the shoe or boot box.

You will be responsible for paying the shipping costs to return the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it takes for your exchanged product to reach you may vary depending on your location.

If you are shipping an item over $75, we recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

REMINDER: Please note that our shipping services operate EXCLUSIVELY from Monday to Friday. Orders placed over the weekend will be processed and shipped on the next available business day. We appreciate your understanding and cooperation in this matter.

How long does it take for an order to arrive once it is shipped?

For shipments within the United States, please allow a delivery time of 2 to 7 business days. Please note that product availability may affect the processing and shipping time of your order.

For international shipments, delivery time may vary and may take at least 2 to 4 weeks. Additionally, custom orders may require an additional 1-4 months for delivery.

We appreciate your patience and understanding regarding different shipping durations based on the destination and nature of the order.

Long delays

On some occasions, delivery time may be longer than stated in our policy. If that is the case, please contact us as soon as possible and we will do our best to help you resolve any situation that is within our control.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control, such as postal delays or customs inspections. Thanks for your patience and understanding.

What places do you ship to?

Currently, we can ship orders anywhere in the world. Customers are responsible for any international taxes or duties that apply at the time of delivery. Please consult your local government agency for these costs.

What should I do if my order is lost during transportation?

Please email us at info@botaexotica.com if your order has not been delivered in 7 days or more after the estimated delivery date provided.

We reserve the right to make changes to the policy.

Shipping Policy

REMINDER : Please note that we operate our shipping services EXCLUSIVELY from Monday through Friday. Orders placed during the weekend will be processed and shipped on the next available business day. We appreciate your understanding and cooperation in this matter.

What locations do you ship to?

We are currently able to ship worldwide. Customers are responsible for any international duties upon arrival. Please check your local government agency for these costs

How long does an order take to arrive once shipped?

For shipments within the United States, please allow a delivery timeframe of 2-7 business days. Please note that product availability may impact the processing and shipping time of your order.

For international shipments, the delivery time can vary and may take at least 2 to 4 weeks. Additionally, customized orders may require an additional 1 to 4 months for delivery.

We kindly ask for your patience and understanding regarding the varying shipping durations based on the destination and nature of the order.

Will I receive a tracking number for my package?

Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.

What do I do if my order is lost in transit?

Email us at info@botaexotica.com if your order has not been delivered 7 or more days after the expected delivery date provided.

Extended Delays

In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.

We reserve the right to make changes to the policy.